Project manager Archives

Project/Change/Customer Experience Manager

Business services London 353010715/YI

A professional with 20 years of experience in Project Management and Change management, Customer Experience Management, Sales and Customer Service.
With 14 years of experience in delivering more than 20 projects: IT, Digital, Brand Reputation, Structure Changing, and Sales Management.
Managing projects through the project lifecycle. Delivering projects with External and Internal teams. Agile methodology and collaborating work in Cross-Functional Teams.
Analyzing NPS indicators, IPSOS research, and customer complaints to identify customer pain points and opportunities to improve customer experiences. Customer Retention and Process Change Management.
Advanced user of PowerPoint, SharePoint, Excel, Word, Jira, Teams, Zoom, Skype, Outlook.
Complete higher education: Kherson State Agrarian University. Bachelor’s (Honours) Degree in Economics for Accounting and Auditing (confirmed by ENIC).

Key achievement and projects:

Worked in partnership with a Google Maps provider to update branch information in Google Maps and to develop an online platform as a tool to manage the customer experience.Implemented a Sales Management Project in 110 branches across 5 regions delivering more than 30% average increase in branch sales in the first month.
Delivered a project to increase the PI Sales function in branches by 10%.
Developed 2 multimedia video training courses on sales and service quality standards for sales managers and cashiers to improve sales and service quality: in year 1, 5000+ employees took the course to improve their sales & service skills.
Started a new VIP business line, attracting 100 new VIP clients in the first year.

Business services Yorkshire 348799696/RT

Project Management Professional (PMP), Project Management Institute (PMI)
BSc in Applied Computing – Hong Kong Baptist University
Professional Scrum Master (PSM I)
12 years’ experience of delivering successful IT projects: Project Manager, Professional Scrum Master (PSM), and Trusted Advisor, delivery governance standards and budgets of up to £1.5M
Experience in project management, change and progress monitoring while defining operational processes in alignment with structured (Waterfall) and Agile methodologies
Strong leadership, problem-solving and stakeholder management skills
Proven track record of improving processes and delivering projects on time, within budget and to the highest quality standards

Project manager Cardiff, Bristol 347245537/CCMM

Master of Art Information System Management – City University of Hong Kong, Hong Kong
Bachelor of Business Administration – The Open University of Hong Kong, Hong Kong
21 years’ experience as an IT Project Manager
Extensive experience managing global projects
Familiar with the business process and system flow from production to sales
Confident in a wide range of platforms, databases, and software
Strong communication skills – has managed teams internationally (China, Hong Kong, Taiwan, Australia)
Excellent experience managing budgets and cost; risk and security; success; and negotiating services and projects
Certificates: Supervisory Management and Supervisory Management Studies
Memberships: ISC2 CISSP, British Computer Society, Institute of Leadership and Management, Hong Kong Computer Society
Commitment to sourcing local vendors for IT deployments and services in previous role. Dedication to social, environmental and economic outcomes – outsourcing resources and supplies from local community.

Project manager London 342737123/KCLL

Bachelor of Social Science in Psychology – Lingnan University, Hong Kong
PMP certified: Project Management Professional Qualification (PMP)
4+ years’ experience in various industries including consultancy firms, hospitality, surveying, and the public sector
Technical, with diverse experiences of property opening projects, mobile apps and web apps development, AI technology and block-chain implementation.
Stakeholder Management, solid experience of managing international business units and vendors
Agile, Waterfall and Hybrid approach of project management, able to source useful tools for the project
Tech savvy: UX/UI Design (Figma) – Digital Marketing (Google & Meta) – MS Project – JIRA / Confluence – Github – HTML / CSS / JS – WordPress / Wix – Adobe Illustrator – Adobe Audition – Gamemaker Studio / Spine – MS Office / Google Suite – VS Code

Project manager Manchester 342734254/JK

BSc Business and management studies – University of Bradford, United Kingdom
Professional Diploma in Interior Design – Hong Kong design institute, Hong Kong
5 years’ work experience of delivering high quality results for clients
Proven ability to manage projects from conception to completion while ensuring adherence to budget and schedule
Skilled in client relations, design theory, and construction management
Ability to use AutoCAD, Sketchup, Enscape & Vray, InDesign, Photoshop