City Bridge Trust has commissioned Renaisi to conduct the evaluation of their Responding to the Resilience Risk pilot project.

A London Funders’ report titled “The resilience of people in community-facing organisations: what’s the role of funders?” found a growing need to protect the mental health of charity staff and volunteers.

The report revealed that community-facing workers who directly interact with users, such as youth counsellors and advice workers, are experiencing increased pressure and demand, leading to concerns about their resilience.

London Funders is supporting its members to develop individual and collaborative responses to this challenge, by providing additional support to the people working in the organisations they fund and playing a role in changing the environment that makes community-facing work so challenging.

City Bridge Trust has funded six organisations to run six-month pilot interventions seeking to support the resilience of their frontline staff. They will trial projects to help frontline voluntary workers to better ‘bounce back’ after distressing experiences they may face during their work. The funded organisations are:

  • The Clement James Centre, Royal Borough of Kensington and Chelsea
  • Fine Cell Work, Westminster
  • Just For Kids Law, Islington
  • Mind in the City, Hackney and Waltham Forest
  • The Listening Place, Westminster
  • Toynbee Hall, Tower Hamlets

Evaluating frontline work

Our evaluation will focus on understanding what types of intervention develop personal resilience in the voluntary sector and how best to support the resilience of frontline workers.

Renaisi has a strong track record of working alongside and evaluating frontline workers, from our own services and others including The Cares Family, The Ready Agency, Gingerbread, London Youth and others. We will work closely with all six of the funded organisations throughout their pilots to monitor changes in their staff and understand the impact of the pilots on the resilience of frontline workers.

This work will be shared at a learning event and in a final report, to be launched in Summer 2020.

Louisa Thomson