Project/Change/Customer Experience Manager

Business services London 353010715/YI Contact
  • A professional with 20 years of experience in Project Management and Change management, Customer Experience Management, Sales and Customer Service.
  • With 14 years of experience in delivering more than 20 projects: IT, Digital, Brand Reputation, Structure Changing, and Sales Management.
  • Managing projects through the project lifecycle. Delivering projects with External and Internal teams. Agile methodology and collaborating work in Cross-Functional Teams.
  • Analyzing NPS indicators, IPSOS research, and customer complaints to identify customer pain points and opportunities to improve customer experiences. Customer Retention and Process Change Management.
  • Advanced user of PowerPoint, SharePoint, Excel, Word, Jira, Teams, Zoom, Skype, Outlook.
  • Complete higher education: Kherson State Agrarian University. Bachelor’s (Honours) Degree in Economics for Accounting and Auditing (confirmed by ENIC).

Key achievement and projects:

  • Worked in partnership with a Google Maps provider to update branch information in Google Maps and to develop an online platform as a tool to manage the customer experience.Implemented a Sales Management Project in 110 branches across 5 regions delivering more than 30% average increase in branch sales in the first month.
  • Delivered a project to increase the PI Sales function in branches by 10%.
  • Developed 2 multimedia video training courses on sales and service quality standards for sales managers and cashiers to improve sales and service quality: in year 1, 5000+ employees took the course to improve their sales & service skills.
  • Started a new VIP business line, attracting 100 new VIP clients in the first year.

Available for Project/Change/Customer Experience Manager roles

Digital Marketing Manager

Business services London 351527392/WLC Contact
  • Digital marketing director with 10-year of proven track record in planning and executing social media, programmatic display and MarTech to drive brand metrics and revenue
  • Previous clients include Nike, Hilton Hotels & Resorts, Abercrombie & Fitch and Hollister, Mandarin Oriental, Nestlé, Hill’s Pet Food in European markets and Asian markets (including China).
  • Excellent communication and organization skills to ensure strategies are communicated to different stakeholders in different markets.
  • Hands on experience on Meta, TikTok, LinkedIn, Google Ads (display and YouTube), Google Campaign Manager, Shopify; Exposure to DV360, Google Search, Pinterest, Twitter.
  • The Hong Kong University of Science and Technology (HKUST) Bachelor of Business Administration with Dual Majors in Marketing & Management of Organizations
  • Cass Business School, City University London, UK Academic exchange
  • CERTIFICATIONS: Facebook Certified Media Buying Professional and Google Skillshop (Shopping, Display, Google Ads Measurement, Google Ads Video, Search, Google Analytics 4

Available for Digital Marketing roles

Business Analyst

Business analyst London 351720337/CL Contact
  • 5 years of experience as Business Analyst
  • BSc (Hons) in Computing Science — Staffordshire University
  • Higher Diploma in Telecommunications and Networking — Hong Kong Institute Of Vocational Education
  • Led a project team of over 50 members from 25 business units to launch a project successfully
  • Certified Project Management Professional (PMP) with over 8 years of experience
  • Over 10 years of experience in HR project management
  • Streamlined processes to reduced more than 50% processing time
  • Created over 10 project specifications to establish the project scope, objectives, features and expectations
  • Provided more than 30 training workshops to end users
  • Implemented over 20 projects to enhance user experience and improve work efficiency
  • Skills: End-User Support | Stakeholder Management | Requirements Gathering | Process Improvement | Quality Assurance | Vendor Management | Microsoft Azure | Microsoft Power Automate | Microsoft Project | Microsoft Visio | SQL | Workday HCM

Available to HRIS Analyst, Business Analyst or Test Analyst roles

Digital Marketing Specialist

Business services Reading, London 352330155/EMYL Contact
  • MSc in Information Management and Digital Business (Digital Health and Data Analytics pathway) at University of Reading (UK)
  • BA in Philosophy at Lingnan University (Hong Kong)
  • 7 years of experiences in traditional and digital marketing
  • Acquainted skills in project management, business consulting, and data analytics from recent Master’s study in the UK
  • Worked with Hollywood movie studios for co-marketing campaigns
  • Worked with affiliates in APAC market to provide marketing support
  • Coordinated with colleagues in China for marketing events
  • Launched and promoted website, app, and social media platforms for different companies
  • Skilled in handling multiple projects and coordinating with different level of stakeholders
  • Experienced in researching and analysing marketing and business strategy
  • Strong communication, interpersonal, and teamwork skills
  • Proficient in MS Word, PowerPoint, Excel, Outlook, Adobe Photoshop, WordPress, Social Media, Internet applications, R. SAS Enterprise Miner, OS: Window, Mac

Available for Digital Marketing Specialist role

Senior Business Analyst

Business analyst London 348929956/HFT Contact
  • Bachelor of Engineering (BEng), Information Engineering (Hons) – The Chinese University of Hong Kong
  • Certification: Certified Information Systems Auditor (CISA), ISACA, Agile Certified Practitioner (ACP), PMI, Agile Project Management Practitioner, APMG International
  • 20+ years’ experience in Business Analyst roles
  • Experience in: banking and insurance systems, change and defect management, user requirement gathering, gap and impact analysis, AS-IS and TO-BE analysis, various kinds of system testing, waterfall and agile methodologies, stakeholder management
  • Skills using: JIRA, MasterCard Simulator, UnionPay Simulator, HPQC, Microsoft Office, Mircosoft Visio, Lotus Notes
  • Programming skills in: Excel VBA, SQL, RPGLE (AS400), COBOL, C

Available for Business Analyst role